Installation Policy

 

Reliable and Professional Installation Service

 

Cygnal are able to carry out the installation of your own dash-cam anywhere in the North East and the surrounding areas. For installs out of our area we have access to a network of professional engineers which enable us to carry out work throughout the whole of the UK.

All of our engineers are FITAS approved and work to a strict industry code of practice, FCS 1362. This code ensures that you get the best quality workmanship for your money and gives peace of mind that the engineer carrying out the install has been trained correctly.

You can book an installation of your own dash-cam, at our workshop, using our on-line calendar.  Simply click on the relevant link above and you can choose your own date and time.  Should you want any other service, or prefer speak to us directly rather than book on line, you can always call us, 24 hours, on 0191 5172889.

We usually require two to three days’ notice to arrange an installation at your home, but this will be dependent on engineer and parts availability. We normally arrange our installations by AM (08.00-13.00) or PM (12.00-17.00) appointments (arrival time) but more precise times can be arranged if necessary.

Standard installations usually take around 60-90 minutes, more technical installations can take longer.

​The following procedures will be adhered to on arrival, during and after the install:

  • Pre-installation vehicle check

  • Product location discussion/recommendation

  • Installation of the required kit

  • No holes will be drilled to vehicle dashboards unless necessary and agreed

  • Electrical connections made correctly in accordance with FCS1362 with correct fuses

  • Seamless integration utilising the correct parts so the integrity of your vehicle’s electrics is not compromised.

  • Antenna installation (if required) as per manufacturer installation instructions

  • Demonstration of the kit and post installation vehicle check

Faulty Equipment (customer supplied)

We cannot be responsible for any defects with your own equipment or vehicle.  Testing prior to installation may not be possible or practical.

 

Some vehicles, e.g. Skodas and Volvos, might experience radio problems with a rear camera.  Their DAB radios can be overly susceptible to interference, causing loss of signal in low signal areas.   We will always try remedial options and these usually work.

Sometimes, rarely, it is unavoidable.  It is not a fault of the camera or the installation.  Rather, it's the week DAB signal combined with a susceptible car radio and aerial proximity to the camera.  If this is the case, you can request a return of the rear camera and credit for it will be issued.

​Cancellations

Please inform us in advance if you cannot attend the appointment or expect to be late.  Your deposit might be at risk if the appointment cannot easily be amended by us. 

Please call us at least two hours in advance for cancellations.  Your slot might be lost if you arrive more than 15 minutes after your allotted time.

Please note: Provision of this service is subject to acceptance of our Terms & Conditions. By ordering this service you have indicated that you have read and accepted the Terms & Conditions. 

Please be advised that a cancellation fee of 50% of the installation price may be charged in the following cases:

  • Access to the vehicle is not possible for reasons beyond our control

  • Less than 24 hours’ notice is received to change the appointment date (6 hours for workshop installations)

  • If cover is not available in poor weather conditions (home installations only) and the installer decides that the installation needs to be cancelled (for your vehicle's protection)

  • The vehicle has a defect which, in the opinion of the installer, means that the installation cannot go ahead

 

Returns and refunds

Where the installation is part of the purchase, (i,e. you purchased a dash-cam installed) the refund policy for the installation is different to that of the product.  Following installation, the full cost of the installation will only be refunded if the product supplied by us is defective after the installation and, in the opinion of Cygnal, cannot be replaced

Where we are installing customer-supplied products, it is assumed that the equipment to be installed is of good working order, legal to use and is compatible with the vehicle. If parts are supplied by the customer, Cygnal cannot be held responsible for malfunctions. 

Please note: Provision of this service is subject to acceptance of our Terms & Conditions. By ordering this service you have indicated that you have read and accepted the Terms & Conditions. All parts supplied come complete with manufacturer warranty and Cygnal's 3 month labour warranty.

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Contact

Cygnal Limited

Unit 1, Hetton Lyons Ind Est

Hetton-le-Hole, Co Durham

DH5 0RH

Installers of Dash Cams, Immobilisers, Rear Cameras, Parking Sensors, Hands Free Carkits and Vehicle Tracking

©2017  By Cygnal Limited