Installation Policy

 

Reliable and Professional Installation Service

 

Cygnal Ltd operate in and around the North East and surrounding areas. For installs out of this area, please contact us before making any online bookings.

All of our engineers are FITAS registered and work to a strict industry code of practice, FCS 1362. This code ensures that our customers get the best quality workmanship and gives peace of mind that the engineer carrying out the install has been trained correctly.

Standard vehicle installation works can be arranged via our online service. Simply click on the relevant link above depending on the service you require.  Should you want any other service, or prefer speak to us directly, please call us on 0191 5172889.

We usually require four to five working days notice to arrange an installation at your home or our workshop, however this is dependent on engineer and product availability. Our appointments are scheduled by AM or PM arrival times. Please let us know if a more precise time is needed.

Standard installations usually take around 60-90 minutes, more technical installations can take longer.

​The following procedures will be adhered to on arrival, during and after the install:

  • Pre-installation vehicle check

  • Product location discussion/recommendation

  • Installation of the required kit

  • No holes will be drilled to vehicle dashboards unless necessary and agreed

  • Electrical connections made correctly in accordance with FCS 1362 with correct fuses

  • Seamless integration utilising the correct parts so the integrity of your vehicle’s electrics is not compromised.

  • Antenna installation (if required) as per manufacturer installation instructions

  • Demonstration of the kit and post installation vehicle check

Dash Cameras - important information

Some vehicles, e.g. Skodas and Volvos, might experience radio problems with a dash camera install. The DAB radios can be overly susceptible to interference, causing loss of signal in low signal areas.

Our engineers can install a filter which usually fixes the issue, however is not a guaranteed solution.

Sometimes, it is unavoidable.  It is not a fault of the camera or the installation. Rather, it's the week DAB signal combined with a susceptible car radio and aerial proximity to the camera. In the event of this, if the dash camera was supplied by us, you can request a return of the dash camera and credit will be issued for the cost of the product.

​Cancellations

Please inform us at least 24 hours in advance if you cannot attend your appointment. Your appointment might be cancelled if you arrive more than 15 minutes after your allotted time.

 

Please be advised that a cancellation fee of 50% of the installation price may be charged in the following cases:

 

  • Access to the vehicle is not possible for reasons beyond our control

  • Less than 24 hours’ notice is received to change the appointment date

  • If cover is not available in poor weather conditions (home installations only) and the installer decides that the installation needs to be cancelled (for your vehicle's protection)

  • The vehicle has a defect which, in the opinion of the installer, means that the installation cannot go ahead

  • If you arrive to your appointment more than 15 minutes late or fail to show at all.

 

Returns and refunds

You have 28 days from the date of purchase for a refund on your product(s). The refund is only valid if the product(s) are returned in the same condition as supplied. Any product(s) which have been damaged or tampered with will not be accepted. As such, the refund will not be processed until the product(s) have been tested and checked by a member of staff.

 

For product(s) which have been supplied only, a full refund will be issued provided the above criteria is met.

 

For product(s) which have been supplied and installed by one of our engineers, a full refund will be provided for the product(s), minus the cost of installation and deinstallation of the product(s).

 

For product(s) which are faulty/defective, the full cost of installation will only be refunded once the product(s) supplied by us have been tested and, in the opinion of Cygnal, cannot be replaced.

 

For customer-supplied products, it is assumed that the equipment being installed is of good working order, legal to use and compatible with the vehicle. Cygnal cannot be held responsible for any malfunctions with customer-supplied products.

 

Car specific parts may not be refundable.

 

If our engineer is delayed due to reasons out of our control, we are in no way liable or obliged to provide compensation. Any suspected damage to the vehicle during an installation must be acknowledged, proven and agreed with the installer before he leaves site. Otherwise, we cannot be held responsible for damage found at a later date.

Please contact us on 0191 5170888 to request a return/refund.

 

Please note: all parts supplied come complete with manufacturer warranty and Cygnal's 3-month labour warranty.